General Terms Of Use & Service
This web site (the "Site") is published and maintained
by www.wondertravelsonline.com (wondertravelsonline), a company incorporated
and existing in accordance with the laws of the Republic of India. When you
access, browse or use this Site you accept, without limitation or
qualification, the terms and conditions set forth below. When you access any
subsite (whether belonging to an 'associate' of wondertravelsonline or
otherwise) through this site, then such subsite may have its own terms and
conditions of use which is specific to such subsite. Subsites may contain such
additional terms and conditions of use as may be set out in such subsite.
Site
and Its Contents
This Site is only for your personal use. You shall not
distribute, exchange, modify, sell or transmit anything you copy from this
Site, including but not limited to any text, images, audio and video, for any
business, commercial or public purpose.
As long as you comply with the terms of these Terms and
Conditions of Use, wondertravelsonline grants you a non-exclusive,
non-transferable, limited right to enter, view and use this Site. You agree not
to interrupt or attempt to interrupt the operation of this Site in any way.
Access to certain areas of the Site may only be available to
registered members. To become a registered member, you may be required to
answer certain questions. Answers to such questions may be mandatory and/or
optional. You represent and warrant that all information you supply to us,
about yourself, and others, is true and accurate.
Ownership
All materials on this Site, including but not limited to audio,
images, software, text, icons and such like (the "Content"), are
protected by copyright under international conventions and copyright laws. You
cannot use the Content, except as specified herein. You agree to follow all
instructions on this Site limiting the way you may use the Content.
There are a number of proprietary logos, service marks and
trademarks found on this Site whether owned/used by wondertravelsonline or
otherwise. By displaying them on this Site, wondertravelsonline is not granting
you any license to utilize those proprietary logos, service marks, or
trademarks. Any unauthorized use of the Content may violate copyright laws,
trademark laws, the laws of privacy and publicity, and civil and criminal
statutes.
You may download such copy/copies of the Content to be used only
by you for your personal use at home unless the subsite you are accessing
states that you may not. If you download any Content from this Site, you shall
not remove any copyright or trademark notices or other notices that go with it.
Others
rights
If this Site contains bulletin boards, chat rooms, access to
mailing lists or other message or communication facilities, you agree to use
the same only to send and receive messages and materials that are proper and
related thereto. By way of example and not as a limitation, you agree that when
using the Site or any facility available here from, you shall not do any of the
following:
- Defame, abuse, harass, stalk, threaten or otherwise
violate the legal rights (such as rights of privacy and publicity) of others
- Publish, post, distribute or disseminate any
defamatory, infringing, obscene, indecent or unlawful material or
information
- Upload or attach files that contain software or other
material protected by intellectual property laws (or by rights of privacy
and publicity) unless the User owns or controls the rights thereto or has
received all consents therefor as may be required by law
- Upload or attach files that contain viruses, corrupted
files or any other similar software or programs that may damage the operation
of another's computer
- Delete any author attributions, legal notices or
proprietary designations or labels in any file that is uploaded
- Falsify the origin or source of software or other
material contained in a file that is uploaded
- Advertise or offer to sell any goods or services, or
conduct or forward surveys, contests or chain letters, or download any
file posted by another user of a Forum that the User knows, or reasonably
should know, cannot be legally distributed in such manner.
User's
Material
You are prohibited from posting or transmitting any defamatory,
libellous, obscene, pornographic, profane, threatening or unlawful material or
any material that could constitute or encourage conduct that would be
considered a criminal offense or give rise to civil liability, or otherwise
violate any law.
wondertravelsonline assumes no liability or responsibility
arising from the contents of any communications containing any defamatory,
erroneous, inaccurate, libellous, obscene or profane material. wondertravelsonline
may change, edit, or remove any user material or conversations that are
illegal, indecent, obscene or offensive, or that violates wondertravelsonline's
policies in any way.
wondertravelsonline will fully cooperate with any law
enforcement authorities or court order requesting or directing wondertravelsonline
to disclose the identity of anyone posting such materials.
WonderTravelsOnline
Rights
If you send any communications or materials to the Site by
electronic mail or otherwise, including any comments, data, questions,
suggestions or the like, all such communications are, and will be treated by wondertravelsonline,
as non-confidential.
You hereby give up any and all claim that any use of such
material violates any of your rights including moral rights, privacy rights,
proprietary or other property rights, publicity rights, rights to credit for
material or ideas, or any other right, including the right to approve the way wondertravelsonline
uses such material.
Any material submitted to this Site may be adapted, broadcast,
changed, copied, disclosed, licensed, performed, posted, published, sold,
transmitted or used by wondertravelsonline anywhere in the world, in any
medium, forever.
Transmitted
Material
Internet transmissions are never completely private or secure.
You understand that any message or information you send to this Site may be
read or intercepted by others unless there is a special notice that a
particular message (for example, credit card information) is encrypted (send in
code). Sending a message to wondertravelsonline does not cause wondertravelsonline
to have any special responsibility to you.
The copyright in the contents of this website belongs to wondertravelsonline.
Accordingly, wondertravelsonline reserves all rights. Copying of part or all
the contents of this website without permission of wondertravelsonline is
prohibited except to the extent that such copying/printing is necessary for the
purposes of availing of the paid services provided.
Agency
Terms and Conditions
- Payment due to Domestic/International Tickets for the
weekly credit to be made within 6 days of the closing of the week
(starting from 1st to 7th of the month) or as per the Collection period
notified by WTO from time to time.
- (a) Voiding would be as per the airline norms plus
Rs.100/ - per ticket as a WTO RAF Charges.
(b) Refund charges would be as per the airline norms plus Rs.200/ - per
ticket as a WTO RAF Charges.
- Service charges levied are to be collected from the
customers on our behalf.
- (a) Any voidation/cancellation of the ticket will be
entertained only till 1800 Hrs.
(b) If the payment is not made on time Wonder Travels Online can anytime
cancel all the PNR’s/Tickets without any prior notice.
- Any kind of Misuse of Airline/GDS PNR will solely be
the responsibility of the agent and the amount will be recovered from the
agent as an when received the debit note by the Airline or by the GDS.
- There will no adjusting of the refund in the payment
schedule. The refund will be given back to the agent whenever we have
received it from the airline.
- TDS will be deducted as per the law. TDS will be
deducted on all commissions/incentives. The TDS certificate will be issued
in the next Financial Year.
- The credit limit will be on a weekly basis depending
upon the certain guarantees.
- Any advance amount paid by the agent will be
non-interest bearing and should be utilized within 360 days from the date
of payment. If such advance is not utilized within this period of 360
days, the unutilized portion shall be held in trust, for the benefit of
the agent, by Wondertravelsonline for a period of 2 years from the date of
payment of such advance after which the same shall be deemed as forfeited.
- The User shall request wondertravelsonline for any
refunds against the unutilized or 'no show' air or hotel booking for any
reasons within 90 days from the date of departure for the air ticket
and/or the date of check-in for the hotel booking. Any applicable refunds
would accordingly be processed as per the defined policies of Airlines, hotels
and wondertravelsonline as the case may be. No refund would be payable for
any requests made after the expiry of 90 days as above and all unclaimed
amounts for such unutilized or no show air or hotel booking shall be
deemed to have been forfeited.
- Agents will be responsible for maintaining all related
documents including confirmation from the travellers that the amount paid
by them for travel outside of India is in within the annual limits for
resident individuals as prescribed by the Reserve Bank of India from time
to time.
- That our Client shall grant a limited and
non-transferable right to you, the Noticees, to use the website of our
Client - www.wondertravelsonline.com for conducting online booking of the
various travel services as made available by our Client to you.
- That you, the Notices, shall make payment for the
services availed by cash/cheque/demand draft/credit card, and in case of
non-payment within 7 days of the due date you, the Notices, shall be
liable to pay interest at the rate of 0.1% per day till the date of
payment of the full amount.
- That you agree to indemnify us from and against any and
all losses, liabilities, claims, damages, costs and expenses asserted
against or incurred by us that arise out of any breach or non-performance
of any covenant or agreement made or obligations to be performed by you;
Disclaimer
The material in this Site could include technical inaccuracies
or typographical errors. wondertravelsonline may make changes or improvements
at any time.
The materials on this site are provided on an "As Is"
basis, without warranties of any kind either expressed or implied. Tot the
fullest extent permissible pursuant to applicable law, wondertravelsonline
disclaims all warranties of merchantability and fitness for a particular
purpose.
It is the responsibility of the hotel chain and/or the
individual property to ensure the accuracy of the photos displayed. 'wondertravelsonline.com'
is not responsible for any inaccuracies in the photos.
wondertravelsonline does not warrant that the functions
contained in this site will be uninterrupted or error-free, that defects will
be corrected, or that this site or the servers that make it available are free
of viruses or other harmful components, but shall endeavour to ensure your
fullest satisfaction.
wondertravelsonline does not warrant or make any representations
regarding the use of or the result of the use of the material on the site in
terms of their correctness, accuracy, reliability, or otherwise, insofar as
such material is derived from other service providers such as airlines, hotel
owners and tour operators.
You acknowledge that this Website is provided only on the basis
set out in these terms and conditions. Your uninterrupted access or use of this
Website on this basis may be prevented by certain factors outside our
reasonable control including, without limitation, the unavailability,
inoperability or interruption of the Internet or other telecommunications
services or as a result of any maintenance or other service work carried out on
this Website. wondertravelsonline does not accept any responsibility and will
not be liable for any loss or damage whatsoever arising out of or in connection
with any ability/inability to access or to use the Site.
You also acknowledge that through this Site, wondertravelsonline
merely provides intermediary services in order to facilitate the highest
quality services to you. wondertravelsonline is not the last-mile service
provider to you and therefore, wondertravelsonline shall not be or deemed to be
responsible for any lack or deficiency of services provided by any person
(airline, travel/tour operator, hotel, facility or similar agency) you shall
engage or hire or appoint pursuant to or resulting from, the material available
in this Site.
wondertravelsonline will not be liable to you or to any other
person for any direct, indirect, incidental, punitive or consequential loss,
damage, cost or expense of any kind whatsoever and howsoever caused from out of
your usage of this Site.
Notwithstanding anything else to the contrary contained
elsewhere herein or otherwise at law, wondertravelsonline's liability (whether
by way of indemnification to you or otherwise) shall be restricted to a maximum
of INR 1000 (Indian Rupees One Thousand only).
Availability
The products and services displayed on the Site may not be
available for purchase in your particular country or locality. The reference to
such products and services on the Site does not imply or warrant that these
products or services will be available at any time in your particular
geographical location. You should check with your local wondertravelsonline
authorized representative for the availability of specific products and
services in your area.
Terms
and Conditions of Use
wondertravelsonline may add to, change or remove any part of
these Terms and Conditions of Use at any time, without notice. Any changes to
these Terms and Conditions of Use or any terms posted on this Site apply as
soon as they are posted. By continuing to use this Site after any changes are
posted, you are indicating your acceptance of those changes.
wondertravelsonline may add, change, discontinue, remove or
suspend any other Content posted on this Site, including features and
specifications of products described or depicted on the Site, temporarily or
permanently, at any time, without notice and without liability.
wondertravelsonline reserves the right to undertake all
necessary steps to ensure that the security, safety and integrity of wondertravelsonline's
systems, as well as its clients' interests are and remain, well-protected.
Towards this end, wondertravelsonline may take various steps to verify and
confirm the authenticity, enforceability and validity of orders placed by you.
If wondertravelsonline, in its sole and exclusive discretion,
concludes that the said orders are not or do not reasonably appear to be,
authentic, enforceable or valid, then wondertravelsonline may cancel the said
orders at any time up to 4 hours before the scheduled time of departure of the
relevant flight or 4 hours before the expected date of visit to any property
booked through wondertravelsonline.
General
Provisions
You may travel to certain destinations which involve greater
risks than others, entirely at your risk as to cost and consequences.
wondertravelsonline requests you to consult your local
authorities and evaluate travel prohibitions, warning, announcements, and
advisories issued by them before booking travel to certain international
destinations.
By offering for sale travel to particular international
destinations, wondertravelsonline does not represent or warrant that travel to
such point is advisable or without risk. wondertravelsonline does not accept
liability for damages, losses, or delays that may result from improper
documents for entry, exit, length of stay, or from travel to such destinations.
wondertravelsonline reserves its exclusive right in its sole
discretion to alter, limit or discontinue the Site or any material posted
herein, in any respect. wondertravelsonline shall have no obligation to take
the needs of any User into consideration in connection therewith.
wondertravelsonline reserves its right to deny in its sole
discretion any user access to this Site or any portion thereof without notice.
No waiver by wondertravelsonline of any provision of these Terms
and Conditions shall be binding except as set forth in writing and signed by
its duly authorized representative.
Any and all disputes arising in connection with the Service
Agreement shall be settled in the first instance by good faith negotiations,
and if the dispute cannot be settled within 7 days by mutual discussions, the
same shall be settled by arbitration under the Arbitration and Conciliation
Act, 1996 by a sole arbitrator to be appointed by Wonder Travels Online,
whereby the venue of the arbitration shall be New Delhi and the arbitration
proceedings to be conducted in English ; Each party shall bear its own costs
(including legal costs) for participating in the arbitration proceedings, and
the arbitrator’s fees and expenses and other incidental expenses shall be paid
by the parties as determined by the arbitrator.
Wondertravelsonline provides B2B2B wholesale rates which must be
sold as part of the package and must not be standalone.
These terms and conditions are governed by and shall be
construed in accordance with the laws of the Republic of India and any dispute
shall exclusively be subject to the jurisdiction of the appropriate Courts
situated at Mumbai, Maharashtra, India.
REFUND |
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 1 - 2 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons. |
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Wondertravelsonline receiving the same from the airlines. However, the convenience fee paid to Wondertravelsonline paid at the time of booking is a non-refundable fee. All cancellations made directly with the airline need to be intimated to Wondertravelsonline, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Wondertravelsonline service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Wondertravelsonline will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Wondertravelsonline will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
CANCELLATION POLICY
AIR TICKETS:- a) Before 4 hours of departure time as per airlines fare rules of cancellations. b) If cancelled before departure and less then 4 hours 100% cancellation will apply.
HOTELS:- Standard Rate: The cancellation is free of charge 7 days prior to the date of arrival, after this time we charge you 90% the room rate as cancellation fee, if we could not sell the room more.
Non Refundable Rate: For the non refundable bookings are no cancellation or changes possible. In case of a cancellation, 90% of the total amount will be charged as cancellation fee.
During the FAIRS we have special cancellation policy: Free of charge up to 8 weeks perior the date of arrival ( Medica, Drupa 16 weeks), after this time we'll charge 90% the room rate if we could not sell the room.
Group booking ( 3 rooms and more ): Guests booking more than 2 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no- show, 90% of the reservation will be charged.
BUS:- Travel day within 4 hours prior to dep - 100% Travel day within 4-8 hours prior to dep - 75% One day before travel day (evening) - 50% One day before travel day (morning) - 25% Two days before travel - 10%
PACKAGES:- - 45 days prior to arrival: 10% of the Tour / service cost
- 15 days prior to arrival: 25% of the Tour / service cost
- 07 days prior to arrival: 50% of the Tour / service cost
- 48 hours prior to arrival OR No Show: No Refund
Reservations will be subject to cancellation & refund policies of the activity provider which may vary from time to time.
Wondertravelsonline may charge applicable taxes or service charge, convenience fees etc. wherever applicable. |